Scam artists are known to pose as Georgia Power employees, asking customers to provide credit card information or purchase a pre-paid debit card and provide the card’s account number to avoid disconnection.
In the past, criminals have also asked customers to pay at places other than an authorized Georgia Power payment location.
The company wants to remind customers to be cautious and never provide personal information – such as a credit card or social security number to an unverified person.
If an account becomes past due, Georgia Power will contact the customer via a pre-recorded message to the primary account telephone or by a letter requesting the customer call Georgia Power to discuss the account.
Georgia Power will never ask for a credit card or pre-paid debit card number over the phone.
Employees are not sent into the field to collect payment in person and will not ask a customer to pay anywhere other than a business office or Authorized Payment Location or at georgiapower.com.
If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, they should contact the company’s 24-hour customer service line at 888-660-5890.