New Concerns Over Calling 911 from a Cell Phone

iStock/Thinkstock(NEW YORK) -- Emergency dispatchers may not know exactly where you are when you use a cell phone to call 911, a North Carolina widow warns.

About 70 percent of 911 calls are made from cell phones and experts tell ABC News that dispatchers have difficulty in locating the caller's exact location in roughly 1 million of those calls.

Alison Vroome called 911 after her husband, Kevin, collapsed, but despite her saying there was a rescue squad a mile away from her house, the dispatcher was unable to pinpoint where she was because her call was picked up by a cell tower in a neighboring county.

"I spent too much time focusing on what my address was, and not enough time being beside my husband trying to perform CPR," she told ABC News.

She told ABC News paramedics did not arrive until 10 minutes into her 911 call. Her husband did not survive.

"I feel 911 failed me, not EMS or fire," Vroome said. "I feel like there has to be a better way for citizens anywhere throughout the state or county to expect that their call goes to the correct location."

If you have an emergency, the best way for immediate help is to giver your address and county to make sure you get to the right dispatcher.

Copyright © 2016, ABC Radio. All rights reserved.

Check Also

Science-loving sisters will work with NASA during total solar eclipse

Yeung Family(SEATTLE) -- Two sisters from Seattle, Washington, are turning their family science project into the opportunity of a lifetime: working with NASA during the historic total solar eclipse. Rebecca and Kimberly Yeung are participating in NASA&...